Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for a dewa17 account, we collect the following personal information directly from you:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued identification numbers (Indonesian KTP number, passport number, or driver's license number)
• Contact Information: Email address, phone number, residential address including city (Jakarta, Surabaya, Medan, Bandung, etc.), postal code, and country
• Financial Information: Bank account details (account number, bank name such as BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet information (OVO, DANA, GoPay, ShopeePay account details), payment card information, and transaction history
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Verification Documents: Copies of identification documents, proof of address, payment method verification photos, and selfie photos for identity confirmation

1.2 Information Automatically Collected

When you access and use the dewa17 platform, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and device identifiers
• Connection Information: IP address, internet service provider, connection type, approximate geographic location (city/region level based on IP), and time zone (WIB, WITA, WIT)
• Usage Data: Pages visited, features used, games played, bet history, deposit and withdrawal transactions, session duration, referral sources, and clickstream data
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user preferences, maintain login sessions, and analyze platform usage patterns

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Providers: Transaction confirmation, payment method verification, and fraud prevention data from Indonesian banks and e-wallet providers
• Identity Verification Services: Identity authentication results and risk assessment scores from KYC service providers
• Marketing Partners: Referral information if you accessed dewa17 through an affiliate link or marketing campaign
• Gaming Providers: Game play data, results, and technical performance metrics from third-party game developers

2. How We Use Your Information

dewa17 uses your personal information for the following legitimate business purposes:

2.1 Service Provision and Account Management

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR)
• Verifying your identity and age to comply with 21+ age restrictions
• Providing customer support through live chat, email, and WhatsApp
• Enabling access to casino games, sports betting markets, and live dealer experiences
• Processing bonus claims and tracking wagering requirements

2.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, money laundering, and other illegal activities
• Detecting and preventing underage gambling
• Maintaining records as required by gaming license obligations
• Responding to legal processes, court orders, and government requests
• Enforcing our Terms & Conditions and resolving disputes

2.3 Platform Improvement and Personalization

• Analyzing user behavior to improve platform functionality and user experience
• Personalizing game recommendations based on your preferences and play history
• Optimizing platform performance for Indonesian network conditions
• Testing new features and conducting A/B testing
• Identifying and fixing technical issues and bugs

2.4 Marketing and Communications

• Sending promotional offers, bonuses, and tournament information relevant to Indonesian players
• Providing updates about platform features, game additions, and policy changes
• Sending transactional notifications (deposit confirmations, withdrawal approvals, bet settlements)
• Conducting customer satisfaction surveys

You can opt out of marketing communications at any time by adjusting your account preferences or contacting customer support.

2.5 Responsible Gaming and Player Protection

• Monitoring betting patterns to identify potential problem gambling behavior
• Implementing deposit limits, session time limits, and self-exclusion features
• Providing access to responsible gaming tools and support resources
• Complying with Responsible Gaming obligations

3. Legal Basis for Processing (For European Visitors)

Although dewa17 primarily serves Indonesian users, we acknowledge that some visitors may be subject to European data protection regulations. Our legal bases for processing personal information include:

• Contractual Necessity: Processing necessary to fulfill our contractual obligations to provide gaming services
• Legal Obligation: Processing required to comply with KYC, AML, and gaming license regulations
• Legitimate Interest: Processing necessary for fraud prevention, security, and platform improvement
• Consent: Where applicable, processing based on your explicit consent which can be withdrawn at any time

4. How We Share Your Information

dewa17 does not sell your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform:

All service providers are contractually bound to protect your information and may only use it for specified purposes. They are prohibited from selling or using your data for their own purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions and other agreements
• Protect the rights, property, or safety of dewa17, our users, or the public
• Detect, prevent, or address fraud, security issues, or technical problems
• Respond to claims that content violates third-party rights

4.3 Business Transfers

If dewa17 is involved in a merger, acquisition, sale of assets, or bankruptcy proceeding, your information may be transferred to the successor entity. You will be notified of any such change in ownership or control of your personal information.

5. Data Security

dewa17 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Security Measures

• Encryption: 256-bit SSL/TLS encryption for all data transmission between your device and our servers
• Secure Storage: Encrypted databases with access controls and regular security audits
• Password Protection: Passwords are hashed using industry-standard algorithms and never stored in plain text
• Two-Factor Authentication: Optional 2FA available for enhanced account security
• Firewall Protection: Multi-layer firewalls protecting against unauthorized network access
• Intrusion Detection: 24/7 monitoring systems detecting and responding to security threats

5.2 Organizational Security Measures

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Regular security training for all staff handling personal information
• Confidentiality agreements binding all employees and contractors
• Regular security audits and penetration testing by independent third parties
• Incident response procedures for potential data breaches

5.3 Your Responsibility

You play a crucial role in protecting your account security:

• Choose a strong, unique password and never share it with others
• Enable two-factor authentication for additional protection
• Log out of your account after each session, especially on shared devices
• Do not access your account over public Wi-Fi networks without a VPN
• Report any suspicious account activity to customer support immediately
• Keep your registered email address and phone number secure

6. Data Retention

dewa17 retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Information is retained for the duration of your active account status
• Closed Accounts: After voluntary account closure, we retain essential data for 7 years to comply with gaming regulations, tax laws, and AML requirements
• Transaction Records: Financial transaction history is maintained for 7 years as required by Indonesian financial regulations
• Marketing Data: If you opt out of marketing communications, your email address is retained in a suppression list to honor your preference
• Legal Requirements: Information may be retained longer if required by law, legal proceedings, or regulatory investigations

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you.

7. Your Privacy Rights

As a dewa17 user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To request your data, contact our customer support team via email or live chat. We will provide your data in a structured, commonly used format within 30 days.

7.2 Right to Correction

You can update most of your personal information directly through your account settings. If you cannot update information yourself or believe we hold inaccurate data, contact customer support to request corrections.

7.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions. We must retain some information to comply with legal obligations (KYC/AML records, transaction history) even after account closure. To request deletion, contact customer support and specify what information you want deleted.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data. During restriction, we will store the data but not actively process it without your consent.

7.5 Right to Data Portability

You have the right to receive your personal information in a portable format and to request transfer to another service provider where technically feasible.

7.6 Right to Object

You can object to processing of your personal information for direct marketing purposes at any time. Adjust your communication preferences in account settings or contact customer support to opt out of marketing emails and notifications.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you can withdraw that consent at any time. However, this will not affect the lawfulness of processing before withdrawal.

7.8 Exercising Your Rights

To exercise any of these rights, contact dewa17 customer support:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• WhatsApp: +62 812 3456 7890

We will respond to all requests within 30 days. We may need to verify your identity before processing requests to protect your privacy.

8. Cookies and Tracking Technologies

dewa17 uses cookies and similar technologies to enhance your experience, maintain login sessions, and analyze platform usage.

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, account authentication, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us improve platform performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your interaction with marketing campaigns and help us deliver relevant promotional offers.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect platform functionality and prevent you from accessing certain features. You can manage cookie preferences through your browser settings (Chrome, Firefox, Safari, Edge).

9. International Data Transfers

dewa17 operates internationally, and your personal information may be transferred to and processed in countries outside Indonesia, including jurisdictions where our servers, service providers, and business partners are located. These countries may have different data protection laws than Indonesia.

When we transfer your information internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by data protection authorities
• Encryption of data during transfer and storage
• Ensuring service providers comply with international data protection standards

10. Children's Privacy

dewa17 services are strictly intended for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and close the account.

If you believe we have collected information from someone under 21, please contact us immediately at [email protected].

11. Third-Party Links

The dewa17 platform may contain links to third-party websites, including payment provider portals and game developer sites. This Privacy Policy applies only to dewa17. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

dewa17 may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated to you via email and/or prominent notice on the platform at least 30 days before the changes take effect.

Your continued use of dewa17 services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the dewa17 platform
• WhatsApp: +62 812 3456 7890 (08:00-24:00 WIB)

We take privacy concerns seriously and will respond to all inquiries within 5 business days.